Mobile workforce often carries out the final stage of a customer’s journey with a company; therefore, the service that they provide can leave a lasting memory. Mobility, flexibility, and agility are critical requirements for any organisation that relies on field workers as part of its operations. According to a recent IDC research, the U.S. mobile worker population will grow from 96.2 million to 105.4 million by 2020. In the light of this massive growth, a truly intelligent workforce management solution must do more than assign and dispatch technicians according to a daily timetable.
One technology that sits at the core of modern workforce management systems is artificial intelligence. Most AI applications, currently, use the broader machine learning capability of AI, which automates the process of parsing information from available sources, performing analysis, and solving fundamental problems to manage the workforce effectively. As AI becomes more advanced and ubiquitous across enterprises and industries, AI-powered workforce management is expected to encompass much more than just workflow optimisation—it will manage employee turnover within organisations and ensure individual employee growth and satisfaction.
That said, to help CIOs find the right workforce management solution provider, our distinguished selection panel has evaluated dozens of leading-edge HR tech companies that showcase unique methodologies, techniques, and technologies to manage workforce better. In our selection, we looked at the solution provider’s capability to fulfil the burning need for cost-effective and flexible workforce management systems.
We present to you HR Tech Outlook’s “Top 10 Workforce Management Solution Providers in Europe – 2019.”